FAQs

Kristy-round

Why are you better than the rest?…We use only the finest ingredients and pride ourselves on the fact that our cupcakes and confections are made from scratch in small batches everyday.  We use U.S. Grade AA sweet cream butter, pure cane sugar, pure vanilla bean extract, merritas cocoa, Ghirardelli chocolate, Grade A whole milk and buttermilk, and the list goes on!  Best ingredients=best SWEETs!  Everything is made in our commercial kitchen licensed and inspected by the Miami County Public Health department.

How do I store my desserts?…

Cupcakes: Best enjoyed within 24 hours.  They can be refrigerated in an air-tight container for up to 24 hours.  To store longer, we recommend freezing them…they will be frozen in time, with the moisture trapped in. When you are ready to enjoy them, pull them out of the freezer to the refrigerator, to thaw for about 2-3 hrs in the container.

Cheesecakes & Pies: Best Before 7 days refrigerated, 6 months frozen

Sugar Cookies & Whoopie Pies: Best Before 2 weeks refrigerated, 6 months frozen

Fudge: Best Before 6-8 months at room temp, 1 year refrigerated or frozen

Confections: Most are Best Before 1 year in a cool, dry place around 65 degrees, stored away from strong odors, heat, or sunlight.

What is the earliest time I can pick up my order?…10am Mon-Sat or Noon when we are open Sundays.

What is the earliest time I can have something delivered?…11am anyday except Sundays (with 24 hrs notice). No Sunday deliveries.

Do I need to order in advance?…A wide variety of petite desserts are available in store daily and we are happy to serve walk-in customers!   We also accept pre-orders for other sizes and flavors of our specialty desserts. Generally, if you would like 2 dozen or more of something, it is best to place an order ahead.

Do you accept custom orders?…Yes!  Although our specialty is in the unique, gourmet flavors we create, we can top them off with toppers to fit your occasion if you wish. If you have an idea or a theme, speak to any SWEET associate for assistance in creating your special order or you may add your own picks/toppers to our dessert creations. Please note, at SWEET, we believe in 100% tastetastic satisfaction and use only butter cream or cream cheese icings…not fondant.

Do you have any gluten-free desserts?…Yes!  We offer brownies and cheesecakes daily in-store that naturally do not contain any gluten as well as many of our confections and ice creams.  If you would like to reserve some, please call ahead and we are happy to hold some aside for you.  You may also pre-order. Please ask and we will be happy to point them out.

*For those with allergies:  Please note, all bakery-made items are made in a kitchen that uses peanuts, tree nuts, milk, wheat, eggs, and soy.  We make every attempt possible to avoid any cross-contamination, but we cannot make guarantees. Please use your discretion when choosing to consume our desserts.

What is the difference in cupcake sizes?…check out our cupcake blueprint by clicking here

What if I want to ship items?…We can ship many products. Our fudge ships well without the need of ice packs and can be shipped by Priority Mail (1-3 days) so this is the most economical thing to ship to friends and family. Chocolates can be shipped Priority Mail when it’s below 70 degrees. Once it warms up, they do need to ship on ice faster so please plan and track your package accordingly so that they can be brought inside and stored properly right away upon delivery. We may contact you to adjust shipping as needed to ensure your sweets arrive in excellent condition.

Shipments: There are no refunds or exchanges available for bakery items. Shipping damages: Carriers we use include insurance typically up to $100. Please check with us if you would like to purchase extra.

I will ship most orders within 3 business days of receiving a processed payment.

I ship using USPS Priority, or Priority Express Mail, which takes 1-3 days for delivery once shipping begins, except to Alaska and Hawaii and some remote parts of the country, which may take a few more days. Holiday shipping is unpredictable. Please allow extra time for gifts and personal orders to arrive during holidays.

We typically will not ship on Fridays or Saturdays, since the perishable product will sit in a facility over the weekend. For this reason, in most cases, orders placed after 1pm Thursday will ship out the following Monday.